Product delivery

We understand your impatience!

You place an order and now you are eager to receive it, so we start packing the order in a few minutes.

Each order placed from Monday to Thursday before 12:00 will be received the next day.

Each order is received by couriers both for Romania and for Europe around 14:00 - 15:30, thus reaching the destination for Romania in 24 - 48 hours, and for Europe in 3-5 working days.

Each order placed on Friday will be received in the next 2 working days, there is also the possibility of delivery on weekends, but at cost, this option will be found at the end, before completing the order.

If you place an order over 400 RON / 200 EURO, delivery will be free.

DO NOT forget to answer the phone, because each order must be confirmed before packaging (if the order does not clearly understand what the customer wants & if you have a custom mix).

Shipping fees are calculated based on the weight of the package. (Generally the delivery is 17 RON, and for online payment with the card it is 14 RON).

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Product return

The return of the products is regulated by ordinance no. 130/2000, with the subsequent completions and modifications.

Extract from the above-mentioned ordinance:

- "The consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 10 working days from receiving the product."

- "The consumer has the right to unilaterally terminate the distance contract, within 10 working days, without penalties and without invoking any reason. The only costs that may be borne by the consumer are the direct costs of returning the products."

Thus, customers who are not satisfied with the products can return them, in compliance with the terms and conditions below. In all situations the return costs are borne by the customer.

Customers www.orzelowska-beauty.com can return the purchased products only in the original packaging, within a maximum of 10 working days from receipt. The ordered product will be returned in the same condition in which it was delivered, respectively sealed, not to show in any form signs of wear or consumption, to be unopened, with the same label attached, the original packaging and together with the delivery documents they accompanied.

Within a maximum of 30 days from the return date, we will return the value of the order to your IBAN account or in the form of a shopping voucher on www.orzelowska-beauty.com, for future purchases.

Orzelowska Beauty will fully refund the value of the returned product (s), and the costs of the bank transfer will be borne by Orzelowska Beauty. All you have to do is inform us at the email address orzelowska.office@gmail.com, indicating in writing the IBAN number of your bank account, the name of the holder and his CNP and the reasons for returning the products. It is necessary to send us the product (s) through a courier company (Urgent Cargus / DPD / Bookurier… etc.), packing the product (s) you want to send us , so as not to be damaged during transport. We will send the courier to you to pick up your package, its payment being made by you. We would like to mention that if you return the product for reasons related to www.orzelowska-beauty.com (eg product sent incorrectly), then www.orzelowska-beauty.com assumes the return costs.

For administrative reasons, www.orzelowska-beauty.com will not accept packages that do not comply with the conditions presented above. At the same time, in case of damage to the product (s) during transport, sent as a return, as a result of improper packaging, its / their value is borne by you.